Gap Navigator

  • Initial Consultation/Needs Assessment
    • Engage in an in-depth discussion with key stakeholders to understand your organization's goals, challenges, and areas of focus.
    • Identification of areas for improvement and opportunities for optimization..
  • Stakeholder Engagement:
    • Collaborate with key stakeholders to gain insights into their perspectives and challenges.
    • Conduct interviews and focus groups to gather valuable input.
  • Customized Strategies:
    • Tailor the recommendations to align with your organization's unique needs, resources, and goals.
    • Develop customized strategies that address specific challenges and promote effective service delivery.
  • Implementation Planning:
    • Work with your organization's leadership and relevant teams to develop a comprehensive implementation plan.
    • Develop customized strategies that address specific challenges and promote effective service delivery.

This package includes a comprehensive assessment of your services. It provides actionable recommendations to bridge the gaps and enhance service delivery. You’ll receive expert guidance tailored to your organization’s unique needs.


  • Assessment of current practices
    • In-depth evaluation of existing processes, workflows, and practices within the organization.
    • Identification of areas for improvement and opportunities for optimization.
  • Research and Analysis:
    • Conducting a thorough environmental scan, interviews, and group discussions.
    • Analyzing data and generating valuable insights to support evidence-based decision-making.
  • Customized Solution/Strategy Development:
    • Collaborative workshops and consultations
    • Designing a comprehensive client-centred strategy
  • Intervention Design, Implementation, and Outcome Evaluation:
    • Co-creating detailed intervention plans to address identified gaps and challenges.
    • Assisting with the implementation of strategic initiatives and KPI co-development

The service transition and navigation pathway package focuses on optimizing the healthcare journey for stakeholders (i.e., patients, families, and caregivers), ensuring seamless transitions between different care settings and facilitating access to appropriate services.


Enhanced stakeholder experience
Improved care coordination and reduced gaps in transitions between care settings.
Improved system efficiency
Empowered patients with increased knowledge and involvement in their own care.
Higher quality of care and improved outcomes.
Note: The services and benefits mentioned in this package are intended to provide a general overview. The specific details and customization of the services can be further discussed and tailored based on the unique needs and requirements of each healthcare organization.

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