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Case Study | Parents Lifeline of Eastern Ontario – EDIB Capacity Building.

Parents Lifeline of Eastern Ontario (PLEO) is a non-profit family peer support organization for parents whose children, up to age 25, are facing mental health challenges. PLEO members are parents who have supported their children with these challenges – they’ve been there, they understand, and they can offer help.

The Challenge: Empower 25+ parents, staff, and board members through a deep dive into Equity, Diversity, Inclusion & Belonging and review policies and practices for gaps and areas of improvement to better support parents from Black, African, and Caribbean (BAC) communities

Our Approach

Needs Assessment & Policy Analysis

  • Mapped existing policies/processes to spot EDIB gaps and best practices
  • Identified opportunities to strengthen trust and access

Stakeholder Engagement

  • Facilitated focus groups to surface lived experiences
  • Conducted one-on-one interviews to understand cultural barriers

Tailored Training Series

  • Through Inclusive communication frameworks
  • Advocacy and Bias-recognition tools and reflective exercises
  • Community-centred and Afrocentric approaches to working with BAC clients

General Recommendations for Embedding Inclusive Best Practices within Organizations

  • Embed EDIB in Governance: Align hiring policies with clear EDIB accountability.
  • Ongoing Learning & Reflection: Schedule quarterly “reflection labs” where teams revisit implicit biases, share wins, and reiterate.
  • Leadership Sponsorship: Assign executive sponsors to champion EDIB goals, model inclusive behaviours, and track progress.
  • Co-Design Councils: Establish a standing advisory committee comprising parents and community members to inform program design and implementation.
  • Inclusive Policies & Metrics: Update recruitment, procurement, and evaluation processes to be inclusive
  • Safe Feedback Loops: Create anonymous channels and regular listening sessions to surface concerns early.
  • Continuous Evaluation: Utilize mixed-methods surveys and focus groups every six months to measure changes implemented and their impact.

Visit Pleo’s website and learn more about their programs and service offerings! Home – PLEO

Ready to do things differently within your organization to enhance a safe culture and human-centred experiences? Let’s collaborate to co-design solutions that prioritize people and foster lasting impact. Contact our team today by completing the service request form here! https://amdpinc.com/contact/

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